Are you ready to join us on our exciting journey?

Ellevio is one of Sweden's largest electricity network companies, and together we continue to electrify Sweden. With us, you are part of a secure and important future industry while having the opportunity to make a difference, grow as an individual, and have a lot of fun along the way! We believe in a bright and sustainable future, do you?

About the role as Investigator

The role of Investigator is varied with great personal responsibility and many opportunities for personal development. You will work with several different types of cases where the connection to our electricity meters is central. This may involve the supplier change process, deviations in the disconnection process, and various types of cases where Ellevio needs access to the electricity meter. In your daily work, you will come into contact with property owners, electricity trading companies, and our partners. The work involves both collaborating with colleagues in your team as well as with other parts of the organization. You may also be involved in ongoing development and process improvement work.

The role consists of but is not limited to:

• Investigations regarding uncontracted facilities
• Investigations concerning disconnection issues
• Investigations related to deficiencies in the customer's facility related to our meter
• Investigations related to illegal energy diversion
• Work within the supplier change process and administration of measurement value exports to energy service companies
• Monitoring of RPA processes

”You will be part of an efficient and customer-oriented team that always has a laugh close at hand and consists of inspiring colleagues who help each other. We constantly work to improve and streamline our processes and develop solutions as a group and individually to achieve our common goals.”

– Christina Törnsten, Head of Measurement Services

Who are you?

To fit and thrive in the role of Investigator, you enjoy creating and developing relationships with customers, actors in the electricity market, partners, and colleagues. We believe you thrive both working independently towards your own goals while also having a good ability to act as a team player and work towards the team's common goals. You enjoy new challenges and see logical and effective solutions to emerging problems.

For the role, we see that you have:

• Several years of experience from a customer-facing role where you have worked with the phone as a central part of handling customer cases
• Good knowledge of MS Office, especially Excel
• Fluent knowledge of Swedish and English, both spoken and written
• An interest in identifying improvement opportunities and working with process automation

It is advantageous if you also have:

• Post-secondary education, preferably in a relevant field
• Experience from technical roles
• Experience working with reporting tools, such as Power BI
• Experience from the electricity network industry

Ellevio as an employer

It is important for us that employees feel comfortable, engaged, and driven by the desire to continuously learn and develop. Only then can we together achieve our vision of a bright and sustainable future. With us, you have great opportunities to influence the company as a whole and your own career. A good proof of this is that we have been named a Career Company in 2026 - for the sixth year in a row!

We constantly work for a sustainable and developing work environment where equality, diversity, and inclusion are a given. For example, there is the ELLE network, Ellevio's internal women's network, and we train all employees in collective intelligence to create conditions for increased collaboration and well-being.

At Ellevio, we see our offices as an important meeting place where we build culture together, share ideas, and collaborate. You are therefore expected to spend most of your working time in the office. At the same time, we offer a flexible working approach that values a good balance in everyday life as well as many other great benefits. Please read more here Ellevio | Our Offer (https://www.ellevio.se/vart-erbjudande)

If you want to find out more:

• Meet some of your future colleagues
• Read more about our recruitment process

Good to know!

We want to fill our positions as soon as we find a good match, so we recommend that you do not wait to submit your application. If you like what you have read so far and want to be part of our journey forward – submit your CV or LinkedIn profile by April 1st.

If you want to know more about the position, you are welcome to contact the recruiting manager Christina Törnsten at [email protected] (mailto:[email protected])

For questions regarding the application process, contact our recruiter Gabriella Boumadi at [email protected] (mailto:[email protected])

As we are a socially important business, we always conduct background checks on all final candidates. Contact our recruiter if you want more information about our background checks.

If the current position is classified in a security class, we will conduct a security review with a register check before employment, in accordance with the Security Protection Act (2018:585).